Reach Us

 

Address:

206/8 Airedale St
Auckland CBD
Auckland 1010
Phone: 0800 031 330
Email: admin@kiwisecurity.co.nz

FAQ

Does the alarm work if someone set off the power of the alarm?

Yes the alarm can still work with the help of backup battery and once the power is back to the alarm system the backup battery will start recharging itself.

Can I add another code to the alarm? Can I do it by myself?

Yes it is very straight forward to add the code by yourself. The user manual has the instructions “how to add the user codes with the alarm master code” or you can also ask the technician when he is onsite to help you with changing the code.

What Is the Importance of Alarm Monitoring?

When the alarm goes off or any kind of activations are recorded on the system, the security system will send out a signal to our monitoring station, one of our 24/7 available operators will contact the key holders registered in our database and will send the cops or arrange a guard to your site as per your request.

Where do I require sensors mainly?

Sensors are not required in all the rooms but mainly at the corner spaces, near the valuable items, ceilings, basements, second floor bedrooms, outside the patios etc.

Our technician does a free audit and gives you the suggestions and helps you to find the suitable place to install the PIR according to your requirements

What are the common causes of false alarm activations and how to avoid them?

Some of the common causes of false activations are

Low Battery: Majority of the wireless security systems has a battery that needs to be changed, the system usually warns when the battery levels are low and sometimes it can also trigger to a false activations.

Pets or Insects or spiders: PIR’S alerts when they detect a warm body moving in front of it and activates straightaway. So, home owners with pets should always choose the sensors that are “pet – friendly” to avoid the false activations. Insects and Cobwebs can also trigger the alarms.

Doors and windows:  Loose doors and windows can cause disturbances to the sensors and can easily trigger the alarm when they are rattled by the wind.

Equipment Failure: Faulty equipment can also trigger the alarms, ensure the security company you’re using is licensed and reputed and check if they’re using the right equipment from the leading suppliers.

Ways to avoid the false activations:

  1. Check all the doors and windows are closed before you set the alarm
  2. Inspect the sensors twice a year. Clear the cobwebs, dust, check if sensors are loose.
  3. Make sure to choose the best security system in the market and get it installed by licensed professionals.
  4. Make sure the monitoring station has all the emergency contact details registered with them.
  5. Ensure any kind of security features are out of the reach of the children like panic buttons etc.
Can pets trigger the alarm?

Yes, it is true that security system can be triggered by pets. Talk to your security company about the pet-friendly options. With traditional sensors, the alarm gets easily activated and can cause a false activation but with Passive Infrared (PIR) motion detectors, it can detect the heat changes and avoid the false activations.

How often should I change my alarm battery?

For new systems, the batteries can last up to 6 years but the manufacturers usually recommend changing the batteries for every 3 – 4 years.

What is the Difference between Analog and IP (Internet Protocol) cameras?

Having a wide range of cameras available in the market, how can we decide which camera is right?

An Analog camera uses coaxial cables for cabling and records the videos by the DVR (Digital Video Recorder) and every single camera has to be directly connected to the DVR, whereas IP cameras uses the data network (LAN) for the cabling and records the videos by an NVR (Network Video Recorder) and all the cameras can be connected anywhere on the network.

Both Analog and IP uses the same procedure in capturing the video by their sensors but the major difference is how the video is being transmitted.

Analog cameras have been used in the security industry for more than 30 years and IP cameras have just come into the popularity in the last few years and have the ability to cover three to four cameras areas by one camera and transfer the video signals through one cable to your system, whereas with Analog cameras you actually need more cables and need more cameras to do the same job as IP cameras.

Do Cameras require any lighting to see?

There are many day/ night cameras in the market that are built in with IR-illuminators which claim to capture effective images in zero light conditions with proximity up to 50 meters. These cameras are specially designed to operate in well-lit and poorly lit environments.

How long the siren will make noise during alarm activation?

Usually the outdoor sirens are designed to make noise for 4 minutes and this time is also adjustable.

How is keypad useful for an alarm system?

There are wide range of keypads available like LED keypads, LCD keypads and touch screen keypads.
The main purpose of the keypad is to control the alarm system. All the alarm functions including the status of the system can be controlled through keypads. By using numeric codes on the keypads we can arm and disarm the system, can review the past alarm activity, check the back-up battery and can also verify if all the zones are operational.

Can I add a remote to my alarm system? Will it work on my existing alarm system?

Yes, you can add a remote to your alarm system. Remote controls are becoming more and more popular in residential areas as these remotes are in the size of the car remote and have a similar range and work similar to how the garage door remotes works.
There are wide ranges of remotes and it all depends on the type of the alarm system you are using to work on your alarm system as some alarm systems can accept the remotes and some doesn’t so it’s always best to discuss with your security consultant and find a solution that suits you.

What is PCB?

PCB – Printed Circuit Board, it is the brain of the whole alarm system which can coordinate with various components in the alarm system and sends signals if they detect an intruder.All the input and output devices are connected to the board where it makes all the devices to talk with each other. All the hardware devices such as PIR’s, keypad, sirens, 4G devices, smoke detectors, battery etc. are connected to the PCB.
Power is also supplied to the whole system through the PCB. There are different zones printed on the board. We Kiwi Security, New Zealand’s trusted security company provides PCB with the product warranty of two years.

What is Panel Box?

Panel box is a metal box used for placing devices like PCB, battery, transformer and other 4G devices. It is a fully closed box which is placed somewhere hidden within the house. The location of the panel box will be suggested and guided by the technician when he comes to do the site audit.

What is tamper switch? What is it? What does it do?

Tamper Switch is a type of key switch which is placed to lock the panel box, sensors, and sirens and is located under the batteries on most panels but it can also be towards the front. They are usually installed to detect when the cover of the device is removed.
For example, if we take alarm control panels, tamper switches are installed on the front of the panel to detect when the panel door is opened and is installed on the back of the panel to detect when the panel is removed from the wall or when someone tries to remove the sensor or a siren it can trigger the alarm.

What is Permaconn 4G GPRS device and how is it used in the alarm system?

Permaconn 4G GPRS device provides a way for the alarm system to communicate with the monitoring centre 24/7. The Permaconn GPRS system operates in private networks provided by Vodafone and 2 Degrees and it is one of the best fibre alarm monitoring option. If the Permaconn unit loses it’s connectivity, it will automatically switch to the other network.
This device won’t be affected by the power cut as it can run through the backup battery installed in the alarm. When you get this device installed, your property is still monitored even if you don’t have phone line or internet, as this device got a 4G sim card inbuilt.
If you choose this type of the unit there will be a small additional monthly fee for monitoring, however it’s very cheaper when compared to the phone line rental fees.

What is wireless PIR?

Wireless Passive Infrared Sensors (PIR) are the sensors designed in such a way it can detect the moving intruder within the system protected area and these PIR’s does not require any cabling to pass and connect to the Alarm panel. It directly talks to the mother board trough a transceiver and works with the battery which need to be replaced once in an often.
Our Kiwi Security consultants will take care of our customer values and ideas and fix the PIR’s according to their requirements.

Why are smoke alarms important?

Smokes alarms are smoke sensing devices and are installed to detect the heavy smoke which is caused by fire or any electronic good failure.
Everyone wants their loved Home or business to be cared, so the first thing that has to be done is to keep their site free from fire accidents.So we Kiwi Security protect your loved ones by installing the smoke detectors which awakens you before the huge distraction happens.

Are glass break detectors necessary and what is the range of a glass break detector?

Burglary may mostly happen by breaking the glass doors because it is very easy to get access into your site so it’s always good to use these detectors as they uses an audio microphone to pick up the actual frequency of the broken glass and as soon as someone walks in the alarm gets activated.
These sensors can also add an extra line of protection between the intruder and your home. If this sensor is connected to your full alarm system you can receive instant alerts on your mobile even when you’re away and monitoring station can send guards or call police on your behalf.
Always choose a sensor that has a wide range as these sensors can detect broken glass within 20-25 feet from the sensor from 360 degrees.

How does POE switch work?

Power over Ethernet (POE) switch lets the network cables to carry electrical power.Usually cameras requires a network connection and a power connection when they’re installed , but if the cameras are POE enabledthen it only needs network connection as it can receive its electrical power from this cable as well.
This switch is mainly used with the IP cameras and it brings many advantages to an installation like, it supplies power via Ethernet cable so it can cut down the additional wiring and maintenance costs. Less time consuming as installation is done by carrying power through network cable and doesn’t require a qualified electrician to install them.