Reach Us

 

Address:

206/8 Airedale St
Auckland CBD
Auckland 1010
Phone: 0800 031 330
Email: admin@kiwisecurity.co.nz

FAQ

Does the alarm work if someone set off the power of the alarm?

Yes the alarm can still work with the help of backup battery and once the power is back to the alarm system the backup battery will start recharging itself.

Can I add another code to the alarm? Can I do it by myself?

Yes it is very straight forward to add the code by yourself. The user manual has the instructions “how to add the user codes with the alarm master code” or you can also ask the technician when he is onsite to help you with changing the code.

What Is the Importance of Alarm Monitoring?

When the alarm goes off or any kind of activations are recorded on the system, the security system will send out a signal to our monitoring station, one of our 24/7 available operators will contact the key holders registered in our database and will send the cops or arrange a guard to your site as per your request.

Where do I require sensors mainly?

Sensors are not required in all the rooms but mainly at the corner spaces, near the valuable items, ceilings, basements, second floor bedrooms, outside the patios etc.

Our technician does a free audit and gives you the suggestions and helps you to find the suitable place to install the PIR according to your requirements

What are the common causes of false alarm activations and how to avoid them?

Some of the common causes of false activations are

Low Battery: Majority of the wireless security systems has a battery that needs to be changed, the system usually warns when the battery levels are low and sometimes it can also trigger to a false activations.

Pets or Insects or spiders: PIR’S alerts when they detect a warm body moving in front of it and activates straightaway. So, home owners with pets should always choose the sensors that are “pet – friendly” to avoid the false activations. Insects and Cobwebs can also trigger the alarms.

Doors and windows:  Loose doors and windows can cause disturbances to the sensors and can easily trigger the alarm when they are rattled by the wind.

Equipment Failure: Faulty equipment can also trigger the alarms, ensure the security company you’re using is licensed and reputed and check if they’re using the right equipment from the leading suppliers.

Ways to avoid the false activations:

  1. Check all the doors and windows are closed before you set the alarm
  2. Inspect the sensors twice a year. Clear the cobwebs, dust, check if sensors are loose.
  3. Make sure to choose the best security system in the market and get it installed by licensed professionals.
  4. Make sure the monitoring station has all the emergency contact details registered with them.
  5. Ensure any kind of security features are out of the reach of the children like panic buttons etc.
Can pets trigger the alarm?

Yes, it is true that security system can be triggered by pets. Talk to your security company about the pet-friendly options. With traditional sensors, the alarm gets easily activated and can cause a false activation but with Passive Infrared (PIR) motion detectors, it can detect the heat changes and avoid the false activations.

How often should I change my alarm battery?

For new systems, the batteries can last up to 6 years but the manufacturers usually recommend changing the batteries for every 3 – 4 years.

What is the Difference between Analog and IP (Internet Protocol) cameras?

Having a wide range of cameras available in the market, how can we decide which camera is right?

An Analog camera uses coaxial cables for cabling and records the videos by the DVR (Digital Video Recorder) and every single camera has to be directly connected to the DVR, whereas IP cameras uses the data network (LAN) for the cabling and records the videos by an NVR (Network Video Recorder) and all the cameras can be connected anywhere on the network.

Both Analog and IP uses the same procedure in capturing the video by their sensors but the major difference is how the video is being transmitted.

Analog cameras have been used in the security industry for more than 30 years and IP cameras have just come into the popularity in the last few years and have the ability to cover three to four cameras areas by one camera and transfer the video signals through one cable to your system, whereas with Analog cameras you actually need more cables and need more cameras to do the same job as IP cameras.

Do Cameras require any lighting to see?

There are many day/ night cameras in the market that are built in with IR-illuminators which claim to capture effective images in zero light conditions with proximity up to 50 meters. These cameras are specially designed to operate in well-lit and poorly lit environments.

How long the siren will make noise during alarm activation?

Usually the outdoor sirens are designed to make noise for 4 minutes and this time is also adjustable.